Cancellation Policy

Cancellation Policy for Missed Appointments

At Vidrios Spa, we value your time and strive to provide exceptional service to all our clients. To maintain the efficiency of our operations and accommodate as many clients as possible, we have established the following cancellation policy for missed appointments:

1. Cancellation Notice:

We require a minimum of 24 hours' notice for appointment cancellations or rescheduling. This allows us to offer the appointment slot to another client in need of our services.

2. Late Cancellations and No-Shows:

If you fail to provide the required notice or do not show up for your appointment without prior notification, you will be considered a "no-show."

3. No-Show Fee:

A fee of $40 will be charged for all no-show appointments. This fee helps cover the costs associated with the reserved time and resources.

4. Rescheduling:

If you wish to reschedule your appointment, please contact us as soon as possible. We will make every effort to accommodate your request, depending on availability.

5. Exceptions:

We understand that emergencies and unforeseen circumstances can occur. In such cases, please contact us as soon as possible to discuss your situation. We will handle these situations on a case-by-case basis.

6. Payment of Fees:

No-show fees must be paid before scheduling any future appointments.

7. Repeat Offenders:

Clients who consistently miss appointments or frequently cancel with short notice may be required to prepay for future appointments or may face limitations on booking.

8. Contact Information:

It is essential to keep your contact information up to date to ensure effective communication regarding appointments and any changes. By booking an appointment with Vidrios Spa, you agree to abide by this cancellation policy.

We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or need to make changes to your appointment, please don't hesitate to contact us at contact@vidriosspa.com.

Thank you for choosing us for your skincare needs. We look forward to serving you.